Skypark Sentosa will be closed from 5 January until the end of March as we carry out site-wide upgrades and renovations.
This period will allow us to refine and elevate the experience you know — and bring something better when we return. This is not a pause — this is a deliberate, long-term improvement effort designed to make future visits more exciting, and memorable.
Our closure for upgrades is a strategic step forward — using this time to innovate, improve, and ensure your next experience with us is stronger and more exciting than ever.
Customer Support
Our customer support team remains available throughout the closure from Monday to Friday, 9am to 6pm to assist with:
- Ticket enquiries and changes
- Membership enquiries
- Gift Card enquiries
- General information requests
We’re gearing up for an end-March reopening, and we can’t wait to reveal what’s coming — stay tuned to our social channels for updates as we get closer!
If you hold existing tickets, please reach out to our customer support team via WhatsApp so we can advise accordingly based on your ticket type and booking details.
Memberships and gift cards remain valid during the closure period and may be redeemed once operations resume, subject to availability.
Gift cards are not date-specific and are not tied to specific visit dates. Temporary closures do not invalidate memberships or gift cards. Validity extensions, if any, are offered at the company’s discretion.
If you require assistance verifying your membership or gift card details, you may contact our team via WhatsApp with the relevant information (e.g. member ID or gift card number).
Bookings are not available while the attraction is closed.
Guests who choose to purchase a gift card during the closure may do so for future use once operations resume. Please note that all gift card purchases are strictly non-refundable, regardless of the closure period or intended visit dates.
Booking availability will resume closer to the reopening date. Updates will be shared through our official channels.
No. All gift cards are strictly non-refundable, non-exchangeable, and not redeemable for cash, whether in full or in part, once purchased.
Gift cards are not date-specific and do not guarantee availability on any particular date, season, or occasion. Personal travel plans, preferred visit dates, or temporary closures are not grounds for a refund.
Gift cards remain usable within their validity period once operations resume and are transferable, allowing them to be gifted or used by another person should plans change.
Yes. Our customer support team remains available via WhatsApp, Monday to Friday, 9am to 6pm, to assist with enquiries related to tickets, memberships, and general information during the closure.
Reopening updates will be shared across our official social media platforms. We recommend checking back regularly for the latest information.